Frequently Asked Questions

1. When will I receive my order?

As a growing business, we keep our overheads low to offer the best possible prices. One way we do this is by placing weekly supplier orders every Tuesday.

Orders placed Wednesday–Monday are ordered from our supplier on Tuesday

We receive stock by Wednesday, dispatch on Thursday, and most orders are delivered by Friday

Occasionally, delivery may extend to Saturday

So, the maximum wait time is 7 days. As we grow, we plan to offer faster turnarounds.

2. Can I track my order?

Yes! Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your delivery.

3. Can I make changes to my order after placing it?

If you need to make changes, please contact us as soon as possible. If your order hasn’t yet been processed or sent to the supplier, we’ll do our best to accommodate your request.

4. Do you offer custom designs?

We currently don’t offer customisation, however this is something we are looking into for the near future.

5. What is your return policy?

We accept returns on non-customised items within 14 days of delivery, provided the items are unused and in original condition.

6. What happens if my order arrives damaged or incorrect?

We’re really sorry! Please contact us within 48 hours of receiving your order with photos of the issue. We’ll quickly arrange a replacement or refund.

7. Do you ship internationally?

Currently, we only ship within the UK, but we plan to offer international shipping soon. Stay tuned!

8. Do you offer bulk or group discounts?

Yes, we do! If you're ordering for a team, school, or group, get in touch with us for a custom quote. We offer great rates for bulk orders.

9. How do I care for my customised clothing?

To keep your items looking their best:

Wash inside out at 30°C

Do not tumble dry

Avoid ironing directly on the design

Follow the care instructions on the label